COVID-19 : Production Status Update

July 28, 2020
 
Valued Customer:
 
COVID-19 has temporarily impacted our normal turnaround times. We are working diligently and safely to handcraft your order to your specifications and to our high-quality standards.
 
Many of our suppliers were mandated to shut down for several weeks, so their manufacturing stopped. This has resulted in shortages of some mouldings, mat boards and other framing supplies. To keep the very best materials in stock, we're working closely with our usual material suppliers as well as other companies around the country. Still, some items are not expected to be in stock until September 1.
 
Please allow up to 15 business days for your order to be produced and shipped. If an item is out of stock, we'll work with you to find an alternative; or, your order can be placed on backorder, and will be prioritized when supplies become available.
 
If you have questions about your order, please contact our customer service team at customer.service@americanframe.com.
 
Thank you for your patience and understanding. Please stay safe and well.
 
The American Frame Team